HFP

    Terms and Conditions

    HealthFirstPriority ("we," "us," or "our") manages and operates a mobile application and website (collectively, the "Platform") which provide an online platform facilitating users ("you" or "your") to understand health-related queries and have teleconsultations with doctors.

    Introduction

    By using our Platform, you agree to these Terms and Conditions ("Terms") and our Privacy Policy, forming a legal agreement between you and HealthFirstPriority.

    Services Provided

    • Online consultations with qualified medical practitioners.
    • Prescription delivery.
    • Diagnostic testing.
    • Health tracking and reporting.
    • All-in-one healthcare services.

    User Responsibilities

    • Keeping your contact details and health information updated.
    • Providing accurate and complete information during consultations.

    Medical Disclaimer

    Prescriptions and advice provided are based on online consultations and may differ from those provided in person. Our services are not a substitute for emergency healthcare. In case of emergencies, contact an ambulance service or hospital directly.

    Data Privacy and Security

    Your personal information will be processed in accordance with our Privacy Policy. We use advanced security measures to protect your data, but no method of transmission over the internet is 100% secure.

    Refunds and Cancellations

    Refund Policy

    At HealthFirstPriority, we value your trust and satisfaction. Our refund policy ensures fairness and transparency for all users.

    Eligibility for Refunds:

    Refunds are applicable under the following conditions:

    • 1. Service Disruption: Technical issues that prevent telemedicine or other online services from being delivered.
    • 2. Incorrect Charges: Billing errors or duplicate payments.
    • 3. Provider Unavailability: Services canceled by us due to unforeseen circumstances.
    Steps to Apply for a Refund:

    Submit your refund request through our support portal or email at healthfirstpriority2023@gmail.com.

    Include the following details:

    Order/Appointment ID.

    Payment receipt.

    Reason for the refund request.

    Processing Time:

    Once approved, refunds will be processed within 5-7 working days. You will be notified via email when the refund has been initiated.

    Cancellation Policy

    You can cancel or reschedule services like consultations or diagnostic bookings under the following guidelines:

    1.Telemedicine Consultations:

    Can be canceled or rescheduled up to 24 hours before the scheduled appointment.

    Full refunds will be issued for eligible cancellations.

    2. Diagnostic Tests:

    Appointments canceled before the technician is dispatched are eligible for a full refund.

    Note: Cancellations made less than 24 hours before the service time will not qualify for refunds.

    Pricing

    All pricing is in Indian Rupees (INR).

    Shipping Policy

    Although HealthFirstPriority specializes in digital healthcare services, we deliver certain physical products like diagnostic kits or health monitoring devices.

    Shipping Guidelines

    Delivery Timeframe:

    Major Cities: Delivery within 3-5 working days.
    Other Areas: Delivery within 7-10 working days.
    Remote locations may take up to 15 working days.

    Shipping Charges:

    Orders over ₹500: Free shipping.
    Orders below ₹500: A flat shipping fee of ₹50

    Order Tracking:

    Once shipped, tracking details will be sent to your registered email or mobile number.
    Customers can monitor delivery progress through the tracking link.

    Communications

    We may send notifications, updates, and promotional materials related to your consultations and our services.

    Prohibited Conduct

    • Refrain from using abusive language on the Platform.
    • Not raise personal queries unrelated to specific diseases or medicines.
    • Share images or videos with practitioners only if necessary and through the Platform.

    Contact Information

    If you have any questions or concerns about these Terms, please contact our customer support at:
    Phone: 9664764295
    Email:healthfirstpriority2023@gmail.com
    Operating Address: C1 - 304, Puranik Aarambh, Opposite Haware City, Ghodbunder Road, Kasarvadavli, Thane 400615.